Support
Help
Everything about ordering, delivery, warranty and looking after your paddle. If the answer is not here, message us and a person will reply.
Talk to us
- Hours
- 11:00 to 20:00
- @agosperformanceph
- Agos Performance
Shipping and returns
- Dispatch time
- We hand parcels to GoGo Xpress on Tuesdays and Fridays. Their same day pickup closes at 10am, so an order in before 10am on one of those days goes out that day and anything later goes on the next one. Four days at the very worst.
- Delivery, Metro Manila
- GoGo Xpress quotes 3 days from the day they collect it.
- Delivery, provincial
- GoGo Xpress quotes 5 to 7 days from the day they collect it.
- Delivery, international
- We do not ship outside the Philippines yet.
- Shipping cost
- Metro Manila ₱100, Luzon ₱180, Visayas ₱215, Mindanao ₱235. Charged once per order, not per paddle.
- Free shipping
- Two paddles or more, delivered inside Metro Manila.
- Couriers
- GoGo Xpress, nationwide.
- Returns window
- 7 days from delivery, unused and in original condition.
- Return shipping paid by
- You. The exception is a paddle that arrives faulty or is not what you ordered, where we pay, because the Consumer Act does not let us charge you for our own mistake.
- Warranty
- 6 months from delivery, against manufacturing defects. Your rights under the Consumer Act of the Philippines apply on top of this and are not limited by it.
Unused paddles in original condition can be returned. Paddles showing court wear are not returnable except under warranty. The full policy, including who pays return shipping and how refunds are paid out, is on Shipping and Returns.
What is covered
Covered
Manufacturing defects in materials and workmanship for 6 months from delivery, to the original buyer with proof of purchase. Delamination, core separation, face lifting, a handle that works loose from the throat, and edge guard failure that is not impact related.
Not covered
Normal play wear, surface abrasion, edge guard scuffs, grip wear, cosmetic marks that do not affect play, and damage from misuse, paddle tapping, or throwing.
To make a claim, contact us with your order number and photographs of the paddle.
Looking after a raw carbon face
- Use a pickleball eraser between sessionsBall residue fills the peel-ply texture and dulls it. An eraser lifts it out; a damp cloth or solvent polishes the face instead
- Keep it out of a hot carSustained heat is the fastest way to stress any bonded core
- Use a cover in the bagMost face damage happens in transit, not in play
- Replace the grip, not the paddleA fresh overgrip restores most of what a worn handle takes away
Common questions
The Flow is the more forgiving of the two and the easier place to start. The Surge is the foam paddle with the tuned sweet spot, and rewards a player who already knows where they want to make contact.
Both run an EVA foam perimeter, so the difference is the core. The Flow uses a PP honeycomb, which returns energy predictably. The Surge replaces the cells with an EPP foam core and widens the EVA into a thick frame, which spreads energy more broadly and lets us tune a defined sweet spot through the centre of the face.
A tuned zone through the centre of the Surge face where the foam concentration is raised for more pop and a cleaner feel. The printed rings let you see where your contact is grouping, including on replay footage. It is exclusive to the Surge.
Not yet. Both are built to the USA Pickleball equipment standard and the face carries the USA PICKLEBALL STANDARD mark, which means the paddle meets the standard. It is not the same as being on the USA Pickleball approved equipment list, and we are not on that list yet. Approval is a separate process and we are going through it now. Until it is done, use an AGOS paddle in competition only where the organiser allows it, and do not assume it is legal at a sanctioned event. Detail is on the Technology page.
One size, with a 140 mm handle. Grip circumference is listed on the product page.
Not yet. We ship inside the Philippines only, through GoGo Xpress. If you are abroad and want one, write to us and we will tell you honestly whether we can do anything about it.
Parcels go to GoGo Xpress on Tuesdays and Fridays, and their same day pickup closes at 10am, so four days at the very worst before yours is moving. GoGo Xpress then quote 3 days inside Metro Manila and 5 to 7 days to the provinces from the day they collect it. Full detail, including cost by region, is on the Shipping and Returns page.
Write to us. Open plays are not running yet, so there is no scheduled way to hit one, but ask and we will tell you what is possible and when that changes.